At LuvSMM, we aim to provide high-quality, reliable, and stable SMM services for our customers in India and across the world. This Refund & Refill Policy explains when you are eligible for a refund or refill, how claims are handled, and what conditions apply.

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Quick Policy Overview

1. General Policy

By using LuvSMM services, you agree to the terms below. Our services begin processing instantly via automated APIs after an order is placed; therefore, only specific situations qualify for refunds or refills to ensure platform stability.

2. Refill Policy (For Dropped Services)

For eligible services, we provide a refill guarantee if followers, likes, or views drop during the warranty period of that specific service.

Refill Terms

• Refill is available only for services marked with “Refill” or “Guarantee.”
• Warranty duration varies by service (7 days, 14 days, 30 days, etc.).
• Refill applies only if the delivered amount drops below the purchased quantity.
• Refill claims must include the order ID and proof of drop.
• Refill requests should be submitted before the warranty period expires.

If a service is marked No Refill / No Guarantee, it is not eligible for replenishment.

3. Refund Policy

Refunds are only provided in specific cases. Because our automated system triggers order delivery instantly, refunds cannot be issued for completed or partially completed orders.

Eligible Refund Situations

• Your order has not started within the maximum start time listed on the service.
• The service was unavailable or disabled at the time of ordering.
• A technical issue prevents our system from delivering the service.

Non-Refundable Situations

• Order already started or completed (full or partial).
• Wrong link, username, or private account provided by the user.
• User changed the profile link or username during delivery.
• User added multiple panels or services on the same link simultaneously.
• Drops on services that have No Refill.
• Misunderstanding of service speed or perceived “slow delivery.”

If a refund is approved, the amount will be credited back to your LuvSMM wallet balance. This ensures you can instantly reuse the funds for alternative services without waiting for bank processing times.

4. Order Cancellation

Orders cannot be cancelled once they begin processing. If the order has not started, you may request cancellation by contacting our 24/7 support team.

5. Wallet Balance Policy

Why Wallet Funds are Non-Refundable: Once funds are added to your LuvSMM wallet, they are reserved for your account's service usage. Because we provide wholesale pricing based on bulk liquidity, wallet balances are non-refundable to bank accounts but never expire. Unused balance can be used for any LuvSMM service at any time.

6. Important User Responsibilities

To ensure smooth delivery:
• Do not place orders on the same link from multiple SMM panels.
• Ensure that the account is public during delivery.
• Do not change username or delete post while delivery is ongoing.
• Review the service description before ordering.

7. Support & Claim Submission

If you have an issue with your order, contact us with the following details:
• Order ID
• Service Name
• Screenshot of the drop or issue
Our support team is available 24/7 via the ticket system and WhatsApp to help resolve issues.

Support Email: support@luvsmm.com
Website: https://luvsmm.com

8. Policy Updates

LuvSMM reserves the right to update this Refund & Refill Policy at any time. Changes will be posted on this page.

Final Note

We work hard to deliver the best and most stable SMM services to our customers. This policy ensures fairness, transparency, and a smooth growth experience for every user.